FAQ

How can I pay for my order?

Payment options

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, PayPal and Apple Pay (iOS only).

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Payment Issues

Payment Error

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us at payment@elhyat.com and will investigate further. To help us solve the issue for you, please include as much information as possible.

Payment Declined

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address.

If the above doesn’t help, your Credit Card Company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.